Website Support Plans
You've got enough on your to-do list - your website shouldn't be another thing you need to worry about.
Peace of Mind • Always Up to Date • Save Time • Choose Your Plan •
Because an out-of-date website is a stress you don't need!
If you find yourself saying "ugh, I need to update my website" wayyy too often (and then not doing it), these are for you.
Whether you just want to save 50% off your Wix plan renewal, receive your monthly traffic reports + make sure your site is checked monthly (and have me handle any niggly tech things with Wix on your behalf), or you need regular updates and more up-leveled monthly tweaks, I’ve got you!
BASIC Plan - $22 month
The basics to keep your site healthy and headache-free. Includes monthly traffic reports, link checks, backups + a 50% off coupon when it's time to renew your yearly plan.
CORE Plan - $44 month
A step up with hands-on help each month. Includes all BASIC features plus content edits, layout fixes, SEO checks, and faster turnaround when you need it.
ESSENTIAL Plan - $66 month
Priority support for growing businesses that need ongoing care. Includes more updates, strategy insights, and everything to keep your site fresh + high-performing.
Best viewed on desktop
Monthly Support Includes | Basic | Core | Essential |
|---|---|---|---|
My 50% off coupon to renew Wix plan (not available on monthly plans) | ✔️ | ✔️ | ✔️ |
Contacting Wix Support on your behalf (in case of fraud or tech issues) | ✔️ | ✔️ | ✔️ |
Monthly website traffic report (Know your Numbers!) | ✔️ | ✔️ | ✔️ |
Monthly check for broken links | ✔️ | ✔️ | ✔️ |
Backups & Restore Support: Assistance with restoring previous versions if something goes wrong (peace of mind!) | ✔️ | ✔️ | ✔️ |
Discount on: Therapy Calls, Website Revamps, Template Library, Design Services + any custom website work (new page builds or additional site functionality) | 10% | 15% | 20% |
Content edits/updates per month (copy, images, blog posts, new offers etc.) | 30 Mins | 60 Mins | |
Timeframe completion of content edits | Within 5 days | Within 2 days | |
Basic SEO review + fix any flagged errors | ✔️ | ✔️ | |
Monthly styling check fixing any layout or display issues (for desktop + mobile) | ✔️ | ||
Quarterly SEO check + tweaks to improve ranking | ✔️ | ||
Quarterly Mini Strategy Insight: video walkthrough with update functionality suggestions | ✔️ | ||
Priority support (email or voice memo replies within 48 hrs) | ✔️ | ||
Apply new Wix updates or features (where relevant) | ✔️ | ||
*Please note - website edit work is charged at $75usd per hour if not on a monthly plan | $22 usd month | $44 usd month | $66 usd month |
No lock in contracts, cancel anytime with 14 days notice, read full T&C's below
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Terms & Conditions
To keep things flowing smoothly for both of us, here’s what you need to know about the monthly support plans:
Monthly Inclusions
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Plans includes a set number of monthly support minutes (0 for Basic, 30 mins for Core, 90 mins for Essential). These minutes do not roll over into the next month if unused.
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Any additional work requested beyond your included time will be quoted separately at $75 per.hour.
What’s Covered
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Content updates (e.g. image swaps, text edits, blog uploads)
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SEO checks + edits (title tags, descriptions, keyword tweaks)
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Applying Wix updates and features as they become available
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Tech checks (broken links, layout/display issues)
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50% Coupon application for Wix renewals does not apply on Monthly plans. Wix changes things frequently so I can not always guarantee this.
What’s Not Included
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New page builds or Website Revamps (these can be quoted separately)
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Custom integrations or third-party app support
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Extensive SEO strategy or keyword research
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Graphic design
Payment & Subscription
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Monthly plans are billed automatically on the same date each month (your start date)
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You can cancel anytime with 14 days’ notice before your next billing cycle
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There are no refunds for partial months once payment has been processed
Invoicing
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All prices are listed in USD
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Invoices can be issued upon request, please email me
Communication
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Support requests can be sent via email shelley.ottens@gmail.com
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I’ll confirm all requests and give you an estimated turnaround time (usually within 2–5 business days)
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Essential Plan clients receive priority response within 48 hours